Return Policy
We are committed to
providing you with excellent service and helping you find the machine that best
suits your needs. Included below are our policies that govern shipping damage,
exchanges & returns, and warranties. If you have any questions on these
policies, please don't hesitate to call us at 754-205-5076.
Delivery Policy (Within
5 Days of Delivery)
Please report damaged,
missing, defective or malfunctioning merchandise immediately and no
later than 5 business days of delivery.
Damaged Merchandise
Items are carefully
packaged to protect against damage during shipping. Please thoroughly inspect
your package when it arrives for any shipping damage. If an item appears to be
damaged, do not attempt to use it and notify us immediately so that we can
begin the claims process with the shipping vendor.
Missing Merchandise
Please note that we
often ship orders in multiple packages. However, if items are apparently
missing from your order, please report it to us immediately so we can track
packages and replace the shipment if necessary.
Defective or
Malfunctioning New Merchandise
If any item is not
working properly or if a consumable item was received expired, please contact
us immediately so that we can send a replacement. All replaced items will have
a new 5 days return window extended to it, or the remainder of the return
window from the original purchase, whichever is longer.
Exchange and Return
Policy: Purchases from our Pompano Beach Office
Items purchased at our
Pompano Beach Office must be returned or exchanged at this specific location
only within 30 days of purchase. All machines and related equipment
(including, but not limited to, espresso machines, coffee makers, and grinders)
must be returned in 'Like New' condition with all original packaging,
manufacturer-provided accessories, and components intact. Non-consumable
accessory items and parts must be new and unopened. Consumable items are not
eligible for return or exchange.
The staff at the retail
location will make their best effort to properly assess and refund you for your
returned item while you are in the store. However, in the event that they are
unable to thoroughly assess your returned merchandise for credit at that time,
they will check in your returned items and provide you with information on when
to expect follow-up from All Espresso Service returns manager.
Exchange and Return
Policy: Purchases via the Phone or Website
Phone or website
purchases are eligible for return within 30 days of the ship date.
Shipping and handling fees will not be reimbursed; if you selected Free
Shipping during checkout, we will deduct our original shipping and handling
fees from your overall refund.
How to Request an
Exchange or Return
You must first obtain a
Return Merchandise Authorization (RMA) number from us for your exchange or
return to be accepted.
1. Contact us via
email at [email protected].
2. Let us know why
you'd like to return the machine—we'll help you determine if there is an exchange
that will better suit your needs
3. We will send an
RMA email to you with detailed instructions on exchanging or returning your
merchandise
Please review the
merchandise-specific policies below to learn about what we can and cannot take
back.
Non-Commercial Espresso
Machine, Coffee Maker, and Grinders
Machines must be
received in like-new condition. If your equipment arrives in this condition, we
will refund your original payment method the full purchase amount less our
original shipping & handling costs. Equipment that is not received in this
condition will be assessed for damage and may be subject to refurbishment fees.
Note: Espresso machines
that have been modified or customized (such as a self-installed PID or plumbing
adaptation) are not eligible for return.
Free or Included Items
We'll apply for full
credit back on all unopened, unused free non-consumable accessories that are
returned with the original machine. If you plan on exchanging the machine, feel
free to hang onto these items instead of receiving new free accessories on your
replacement machine. Unfortunately, due to quality control issues, we cannot
accept any returns of consumable goods such as coffee, syrups, or sauces. The
cost of these will be automatically deducted on all returns.
Promotional Gift Cards
included with purchase do not carry a cash value. When the original purchase is
returned, gift card balances will be canceled, and any redeeming value deducted
from your final refund.
Non-Consumable and
Accessory Items (non-electric)
We will take back
unopened, unused non-consumable items. We will apply a credit to your original
payment method in the amount of the price paid minus any shipping &
handling costs, if applicable. Parts are not eligible for return.
Consumable Items
Due to quality control
and food safety issues, we are unable to accept returns on any consumable items
including but not limited to coffee, syrups, filters, and sauces. Even if these
items are still sealed, we cannot assume they are tamper-free once they are out
of our hands.
What is a 'Like New'
Condition?
We're reasonable and
understand that a machine used a few times isn't going to be absolutely
perfect; however, it does need to be pretty close for us to sell it as a
certified used machine to another customer. When returning a machine to us,
please make sure that it will arrive at us in 'Like New' condition, which we
define as the following:
· All Original
Components Intact: You must return every original component of the machine,
such as the original packaging, drip tray, portafilter, brew head (if
removable), filter screens, filter baskets, user manuals, tampers, scoops, etc.
Basically, if it came in the box, send it back.
· No Scratches,
Dents, or Stains: The machine and all components must be free of any surface
marring.
· Thoroughly
Cleaned: The machine, all parts, and components must be absolutely clean and
free of any coffee grounds, water, and/or milk residues.
If you have any
questions regarding how our returns work, please do not hesitate to contact us
-- we are always happy to discuss this with you!
COMMERCIAL
WARRANTY TERMS & CONDITIONS
Our crew is committed to providing you with excellent service and
support! Please read below for details on our different policies as they apply
to commercial and wholesale merchandise.
Shipping Policy
Commercial or wholesale merchandise is not eligible for free
shipping. As part of the purchase process, we will provide you with a freight
estimate so that you'll know in advance the costs surrounding the transport of your
new equipment or goods. In some cases, we may be able to ship the equipment via
your carrier account; please inquire for details and confirmation prior to
order placement.
Note: Sales and
support are limited to the United States. Additional freight charges apply to
orders placed outside of the continental United States.
Commercial espresso machines will be pre-benched by their
respective manufacturer, allowing for an extended timeline before freight
shipping.
Commercial Sales, Technical Assistance And
Support
In addition to our nationwide installation options, our team is
available via phone and email to assist you with your equipment.
Hours: 8am - 5pm EST,
Monday - Friday
Phone: (866) 237-7782 ext.
Email: For Sales, contact us at [email protected]. You can also get started with a free
consultation with our sales team. For service and support inquiries, contact us
at [email protected]
Commercial Equipment Warranties
All Espresso Service provides warranty support on most of the equipment that we
sell, limited in most cases to parts replacement. Labor costs related to regular
maintenance and care of the machine and in relation to any repair are the
customer's responsibility. In some cases, we can offer more assistance with
installation and ongoing warranty coverage, so please ask which options we have
available if you are unable to find a local service and repair company. Please
read the full Commercial Warranty Terms &
Conditions for more information.
Return Policy
Due to the highly specialized nature of commercial-grade
equipment and discounts on wholesale items, we are unable to accept returns on
any commercial or wholesale merchandise. If you have concerns about the
suitability of the equipment or items you are purchasing, please do not
hesitate to contact us first for expert advice before you place an order or your order is shipped. ALL SALES ARE FINAL, NO RETURNS OR EXCHANGES
Labor
All Espresso Service offers a Courtesy Three-Month Limited Labor Warranty to the original
purchaser of the equipment.
Parts
All Espresso Service offers a Year Limited Parts Only Warranty for commercial
equipment to be free from defects in material workmanship, under normal and
proper use and maintenance as specified by the manufacturer and upon proper
installation and startup procedures as defined by the manufacturer. This
warranty is limited to a period of one (1) year from the Invoice date.
Warranty Claims:
Warranty claims for labor or parts must be made directly through
All Espresso Service. Commercial Equipment Warranty only cover parts defective from All claims should include the Model number, serial
number, and all pertinent information supporting the existence of the alleged
defect. All costs of shipping items to All Espresso Service, as well as
the shipping of replacement items to the customer, shall be the responsibility
of the customer.
Limitations and Conditions of Warranties
Warranties do not include transportation charges to and from the
repair site*, the cost of labor for initial installation, startup, correction
of improper installations, misapplications, repairs caused by abuse and
negligence, modifications, fire, flood, acts of God, or normal adjustments. The
warranty does not apply to the repair or replacement of failed or damaged
components resulting from electrical power failure, the use of extension cords,
low voltage, improper electrical connections, voltage drops to the unit, low
or fluctuating water pressure due to water supply conditions including
improperly installed or maintained water filters, scale clogs or other
restrictions.
All Espresso Service is not responsible for economic loss, profit loss, or
consequential damage. Improper operation due to low voltage conditions,
inadequate wiring, low water pressure conditions, and accidental damage are not
manufacturing defects and are solely the responsibility of the purchaser.
Routine equipment maintenance must be completed at regular intervals, as
recommended by the manufacturer, and proof of routine maintenance may be
requested. Failure to follow manufacturer-recommended maintenance guidelines
will void any warranty.
Other restrictions may apply.