We are committed to providing you with excellent service and helping you find the machine that best suits your needs. Included below are our policies that govern shipping damage, exchanges & returns, and warranties. If you have any questions on these policies, please don't hesitate to call us at 754-205-5076.
Delivery Policy (Within 5 Days of Delivery)
Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.
Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.
Please note that we often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.
Defective or Malfunctioning New Merchandise
If any item is not working properly or if a consumable item was received expired, please contact us immediately so that we can send a replacement. All replaced items will have a new 5 days return window extended to it, or the remainder of the return window from the original purchase, whichever is longer.
Exchange and Return Policy: Purchases from our Pompano Beach Office
Items purchased at our Pompano Beach Office must be returned or exchanged at this specific location only within 30 days of purchase. All machines and related equipment (including, but not limited to, espresso machines, coffee makers, and grinders) must be returned in 'Like New' condition with all original packaging, manufacturer-provided accessories, and components intact. Non-consumable accessory items and parts must be new and unopened. Consumable items are not eligible for return or exchange.
The staff at the retail location will make their best effort to properly assess and refund you for your returned item while you are in the store. However, in the event that they are unable to thoroughly assess your returned merchandise for credit at that time, they will check in your returned items and provide you with information on when to expect follow-up from All Espresso Service returns manager.
Exchange and Return Policy: Purchases via the Phone or Website
Phone or website purchases are eligible for return within 30 days of the ship date. Shipping and handling fees will not be reimbursed; if you selected Free Shipping during checkout, we will deduct our original shipping and handling fees from your overall refund.
How to Request an Exchange or Return
You must first obtain a Return Merchandise Authorization (RMA) number from us for your exchange or return to be accepted.
1. Contact us via email at [email protected]
2. Let us know why you'd like to return the machine—we'll help you determine if there is an exchange that will better suit your needs
3. We will send an RMA email to you with detailed instructions on exchanging or returning your merchandise
Please review the merchandise-specific policies below to learn about what we can and cannot take back.
Non-Commercial Espresso Machine, Coffee Maker, and Grinders
Machines must be received in like-new condition. If your equipment arrives in this condition, we will refund your original payment method the full purchase amount less our original shipping & handling costs. Equipment that is not received in this condition will be assessed for damage and may be subject to refurbishment fees.
Note: Espresso machines that have been modified or customized (such as a self-installed PID or plumbing adaptation) are not eligible for return.
Free or Included Items
We'll apply for full credit back on all unopened, unused free non-consumable accessories that are returned with the original machine. If you plan on exchanging the machine, feel free to hang onto these items instead of receiving new free accessories on your replacement machine. Unfortunately, due to quality control issues, we cannot accept any returns of consumable goods such as coffee, syrups, or sauces. The cost of these will be automatically deducted on all returns.
Promotional Gift Cards included with purchase do not carry a cash value. When the original purchase is returned, gift card balances will be canceled, and any redeeming value deducted from your final refund.
Non-Consumable and Accessory Items (non-electric)
We will take back unopened, unused non-consumable items. We will apply a credit to your original payment method in the amount of the price paid minus any shipping & handling costs, if applicable. Parts are not eligible for return.
Due to quality control and food safety issues, we are unable to accept returns on any consumable items including but not limited to coffee, syrups, filters, and sauces. Even if these items are still sealed, we cannot assume they are tamper-free once they are out of our hands.
What is a 'Like New' Condition?
We're reasonable and understand that a machine used a few times isn't going to be absolutely perfect; however, it does need to be pretty close for us to sell it as a certified used machine to another customer. When returning a machine to us, please make sure that it will arrive at us in 'Like New' condition, which we define as the following:
· All Original Components Intact: You must return every original component of the machine, such as the original packaging, drip tray, portafilter, brew head (if removable), filter screens, filter baskets, user manuals, tampers, scoops, etc. Basically, if it came in the box, send it back.
· No Scratches, Dents, or Stains: The machine and all components must be free of any surface marring.
· Thoroughly Cleaned: The machine, all parts, and components must be absolutely clean and free of any coffee grounds, water, and/or milk residues.
If you have any questions regarding how our returns work, please do not hesitate to contact us -- we are always happy to discuss this with you!
COMMERCIAL WARRANTY TERMS & CONDITIONS
Our crew is committed to providing you with excellent service and support! Please read below for details on our different policies as they apply to commercial and wholesale merchandise.
Commercial or wholesale merchandise is not eligible for free shipping. As part of the purchase process, we will provide you with a freight estimate so that you'll know in advance the costs surrounding the transport of your new equipment or goods. In some cases, we may be able to ship the equipment via your carrier account; please inquire for details and confirmation prior to order placement.
Note: Sales and support are limited to the United States. Additional freight charges apply to orders placed outside of the continental United States.
Commercial espresso machines will be pre-benched by their respective manufacturer, allowing for an extended timeline before freight shipping.
Commercial Sales, Technical Assistance And Support
In addition to our nationwide installation options, our team is available via phone and email to assist you with your equipment.
Hours: 8am - 5pm EST,
Monday - Friday
Phone: (866) 237-7782 ext.
Email: For Sales, contact us at [email protected]. You can also get started with a free consultation with our sales team. For service and support inquiries, contact us at [email protected]
Commercial Equipment Warranties
All Espresso Service provides warranty support on most of the equipment that we sell, limited in most cases to parts replacement. Labor costs related to regular maintenance and care of the machine and in relation to any repair are the customer's responsibility. In some cases, we can offer more assistance with installation and ongoing warranty coverage, so please ask which options we have available if you are unable to find a local service and repair company. Please read the full Commercial Warranty Terms & Conditions for more information.
Due to the highly specialized nature of commercial-grade equipment and discounts on wholesale items, we are unable to accept returns on any commercial or wholesale merchandise. If you have concerns about the suitability of the equipment or items you are purchasing, please do not hesitate to contact us first for expert advice before you place an order or your order is shipped. ALL SALES ARE FINAL, NO RETURNS OR EXCHANGES
All Espresso Service offers a Courtesy Three-Month Limited Labor Warranty to the original purchaser of the equipment.
All Espresso Service offers a Year Limited Parts Only Warranty for commercial equipment to be free from defects in material workmanship, under normal and proper use and maintenance as specified by the manufacturer and upon proper installation and startup procedures as defined by the manufacturer. This warranty is limited to a period of one (1) year from the Invoice date.
Warranty claims for labor or parts must be made directly through All Espresso Service. Commercial Equipment Warranty only cover parts defective from All claims should include the Model number, serial number, and all pertinent information supporting the existence of the alleged defect. All costs of shipping items to All Espresso Service, as well as the shipping of replacement items to the customer, shall be the responsibility of the customer.
Limitations and Conditions of Warranties
Warranties do not include transportation charges to and from the repair site*, the cost of labor for initial installation, startup, correction of improper installations, misapplications, repairs caused by abuse and negligence, modifications, fire, flood, acts of God, or normal adjustments. The warranty does not apply to the repair or replacement of failed or damaged components resulting from electrical power failure, the use of extension cords, low voltage, improper electrical connections, voltage drops to the unit, low or fluctuating water pressure due to water supply conditions including improperly installed or maintained water filters, scale clogs or other restrictions.
All Espresso Service is not responsible for economic loss, profit loss, or consequential damage. Improper operation due to low voltage conditions, inadequate wiring, low water pressure conditions, and accidental damage are not manufacturing defects and are solely the responsibility of the purchaser. Routine equipment maintenance must be completed at regular intervals, as recommended by the manufacturer, and proof of routine maintenance may be requested. Failure to follow manufacturer-recommended maintenance guidelines will void any warranty.
Other restrictions may apply.