This limited equipment warranty provided (the “Warranty”) by All Espresso Service (“AES”) is made to the original purchaser of a new, unused Equipment, subject to the following terms and conditions set forth below.
Conditions, Coverage & Term
The Warranty covers defects in material or workmanship for a period of one (1) year from the date of purchase or 20,000 cycle counts, whichever comes first (applies to super-automatic machines) provided the Equipment is installed by an AES Authorized Service Agent. The Installation Date shall be determined as the date the Equipment was first hooked up to power, water and drain at the customer’s location.
If during the warranty period, the Equipment is determined by AES, in its sole discretion, to not conform to the warranty, AES shall, at its sole discretion, repair or replace such defect at no charge, provided the repair is done by an AES Authorized Service Representative during normal business hours. Parts replaced under the terms of this warranty carry the remainder of the machine’s parts warranty term, or 30 days, whichever is greater. The labor warranty shall include standard straight time labor charges only and reasonable travel time, in accordance with local standards and as determined by AES, in its sole discretion.
Exclusions & Limitations
This warranty is conditioned on the Buyer:
- Calling the AES customer care line at (866) 237-7782 during normal business hours.
- Providing AES the machine serial number and identifying the service location; and.
- Receiving prior authorization from AES that the defective Equipment is still under the Warranty period.
THIS WARRANTY IS NOT TRANSFERABLE OR ASSIGNABLE and applies only in favor of the original purchaser. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE REMAINDER OF THE WARRANT PERIOD.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF EITHER MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The agents, dealers or employees of AES are not authorized to make modifications to this warranty or to make additional warranties that are binding on AES. Accordingly, statements by such individuals, whether oral or written, do not constitute warranties and should not be relied upon.
PURCHASER’S REMEDY AGAINST AES FOR THE BREACH OF ANY OBLIGATION ARISING OUT OF THE SALE OF THIS EQUIPMENT, WHETHER DERIVED FROM WARRANTY OR OTHERWISE, SHALL BE LIMITED, AT AES SOLE OPTION AS SPECIFIED HEREIN, TO REPAIR, REPLACEMENT OR REFUND.
In no event shall AES be liable for any other damage or loss including, but not limited to, lost profits, lost sales, loss of use of equipment, claims of Buyer’s customers, cost of capital, cost of down time, cost of substitute equipment, facilities or services, or any other special, incidental or consequential damages, or acts of God.
Warranty Exclusions
This warranty does not apply to:
- Any equipment, component or part that was supplied by All Espresso Service as OEM (original equipment manufacturer parts) or that, in All Espresso Service judgment, has failed due to misuse, neglect, alteration, improper installation or operation, improper maintenance or repair, non-periodic cleaning and descaling, equipment failures related to poor water quality, damage, casualty or act of God.
- Nonconforming condition caused by normal wear and tear, including but not limited to replacement wear items such as O-rings, gaskets, hoses, valve seats, and burrs in accordance with factory recommended maintenance intervals.
- Cosmetic damage such as scratches, dents, fading, nicks and other blemishes.
- Non-conforming condition caused by the failure to follow manufacturer’s instructions and recommendations for operation and maintenance, by use of the Equipment other than for its normal and intended use, and by improper handling or cleaning.
Some examples of items specifically excluded by this warranty are:
- Hoppers and lids, steam wand sheaths, and plastic parts damaged due to improper handling or cleaning agents.
- Loss of or damage to removable items such as porta filters, hoppers and hopper lids
- Lime scale or corrosion damage due to overly hard water or overly corrosive water
- Improper voltage (see equipment operations manual for voltage specifications).
- Failure to use manufacturer approved cleaning supplies
- Failure to perform required preventive maintenance by Factory Authorized Service Agent
Examples of major component malfunctions NOT covered under this warranty include, but are not limited, to the following:
- Any valve that is clogged or damaged by calcium or other solids/deposits
- Level sensor covered with calcium or other solids/deposits
- Temperature sensor covered with calcium or other solids/deposits
- Boiler filled with solids/deposits that needs to be replaced
- Boiler leaks caused by corrosion
- Damage due to water filter cartridge residue reaching machine due to improper flushing
Examples of operator error, misuse, abuse, neglect, lack of cleaning, etc., issues that are NOT covered under this warranty include, but are not limited, to the following:
- Repairs (or attempted repairs) by anyone other than Factory Authorized Service Agent and/or use of non-OEM parts
- Clogged brew group/automat due to lack of cleaning
- Any clogging of drip tray or cracks in drip tray
- Foreign objects (coins, small stones, plastic objects, etc.) in grinders
- Calibration complaints (shot volume, beverage temperature) based on measurements not following correct measuring procedure
- Main waterline turned off, disconnected or kinked and/or pinched
Note: Examples listed above do not represent an exhaustive list and are only examples of defects or failures that are excluded from this warranty.
Non-Warranty Service Calls
Due to the complexity of all Equipment, All Espresso Service may determine that part or all of the defect or failure is not covered under this Warranty and therefore falls within the Warranty Exclusions as set forth above. By calling the support hotline and accepting a service dispatch, the customer specifically agrees that any costs incurred to correct a failure or breakdown that falls within the Warranty Exclusions is chargeable and billable to the customer, and to pay any and all costs within a reasonable time and in no case later than 30 days after receiving a valid invoice. Charges for costs incurred will be billed by All Espresso Service on a time and materials basis at prevailing labor rates.